This is how accountability breaks down. Earlier this week I shared that most managers don’t avoid accountability, they avoid the conversation that comes with it. This is one of the most common ways I see that show up. Instead of
Senior leaders don’t struggle with capability. They struggle with visibility. I’ve noticed something interesting over the years. Leaders are often incredibly comfortable talking about the accomplishments of their teams, their organizations, even their families. But when it comes to their
Didn’t get the promotion? Good. You’ve checked the boxes. Had the conversations. Watched others rise while you’re still waiting your turn. I’ve been there! But what if the promotion is something deeper… and more personal? This week’s video offers a
Difficult conversations may not start themselves. But one simple habit can spark them – and often without you realizing it. In this week’s video, I’m sharing the most common communication habit I see among leaders. It’s the habit that turns
Stop emailing your way through conflict! Two days ago I shared this stat: 60% of Gen Z use email to avoid conflict and anxiety at work. It’s relatable. It’s real. But if we’re not careful, it becomes a pattern that
What’s really behind the Gen Z stare? There’s been a lot of chatter about the Gen Z stare – that emotionless expression used in response to “dumb” questions from a customer. But here’s the thing: this isn’t just happening in
Have you ever received an email that caused you to feel overwhelmed? Just seeing the amount of text in an email once made me want to hit delete before I even read a single word. And I wasn’t even the
Top 3 communication barriers. Communication is everything! But even the most well-intentioned messages can fall flat – or worse, go sideways if you’re not careful. In this video, I’m breaking down three of the most common communication barriers. These are
Change happening? Then you might be wondering, “What’s the culture going to be like?” But here’s the twist… It’s not always about the big company vision or a formal rollout from the top. Most often the powerful culture shifts actually
I was an elementary school teacher for 6 years. So when my manager at my first-ever corporate job invited me in for my first one-on-one meeting, I was so excited! But, I was not prepared for what came next! You’ve
Is more communication always better? Research finds that one of the top drivers of burnout is lack of clear communication. Research also finds that one of the top drivers of employee disengagement is poor communication. Then one might assume that
Is more communication always better? Research finds that one of the top drivers of burnout is lack of clear communication. Research also finds that one of the top drivers of employee disengagement is poor communication. Then one might assume that
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